Reference

Understand Your Rights on ft888

These legal terms set out how ft888 operates, what you can expect from us, and what we expect from you. Availability of our platform depends on local law and eligible regions in Pakistan.

Account terms apply at registrationJazzCash, Easypaisa, Raast covered by payment policyPakistan-applicable access conditionsContact us to exercise your rights
ft888 Understand Your Rights on ft888
HOW WE HANDLE THIS

Data, Security and Account Conduct

Our platform is built to keep your account data and transaction records secure. Here is how we approach the areas that matter most under our legal obligations.

Data Handling We collect only the account data needed to operate your wallet and process payments. Local payment records — JazzCash, Easypaisa, Raast — are retained for verification and dispute purposes only.
Cookie Policy We use cookies to keep your session active and to remember your payment preferences. You can review and adjust cookie settings through your browser at any time without losing your account access.
Account Security Every login is protected by OTP verification sent to your registered mobile number. Never share that code; ft888 staff will never ask for your OTP or full password through any channel.
Data Retention and Deletion Account and transaction data is retained for as long as required by our operating obligations. To request a data review or account deletion, contact us in writing through the support email listed here.
POLICY CONTACT

Reach Us on Legal Matters

If you have a question about your rights, want to request a data correction, or need to raise a formal complaint, our support team handles all policy-related queries. Use the channel that suits you — we cover account concerns, payment disputes involving JazzCash, Easypaisa, or Raast, and any request to close or retrieve your account data.

Team online

Live Chat

Start a live chat directly from your account dashboard. For legal or account queries, select the policy topic so the right team picks it up.

Email Support

Send your legal query or formal complaint to our support email. Include your registered account details so we can locate your record without delay.

Account Help Centre

Log in and navigate to Help to find answers on data requests, account closure, payment policy, and your rights under our published terms.

Common Questions About Our Terms

These are the questions we receive most often about account rights, data, and how our legal terms apply to your situation in Pakistan.

Access depends on local law and is available only where your regional regulations permit. Check the applicable laws in your area before opening an account.

Yes. Send a written request through our support email with your account details. We will locate your record and respond within a reasonable period with the data we hold.

All local payment records — JazzCash, Easypaisa, Raast — are stored securely against your account. They are used for verification, dispute resolution, and our operating obligations only.

Contact us via the support email and mark your message as a formal complaint. Include your account number and the specific policy matter so the correct team reviews it promptly.

You can request account closure at any time. Submit the request in writing. Residual data required for legal or financial records may be retained for the period our obligations require.

Yes. We notify you at the contact details registered on your account before any material change takes effect. Continuing to use the platform after that point confirms you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.